If you are not satisfied with your purchase, you have 28 days to return your items to use from the day that you received them. All items must be returned in their original packaging with swing tags still attached. If we feel the items are not in a saleable condition, we are at liberty to reject the returned items. Please note refunds of club orders will not be accepted, any issues should be taken up with the relevant person within your club. 

Stickz & Stonez are not responsible for any postage costs unless you are returning a faulty item.

How to return:
-Ensure that your items are in their original packaging and in a saleable condition.

-Email us the details of your return or exchange to info@iamstickzandstonez.com and await response (usually within 24hrs)

-Send your return to the following address:
Please contact us for address.

Returns should be shipped using a tracked delivery service. Stickz & Stonez is not responsible for any delayed or lost parcels.

If we have issued a refund, please allow 5 working days for the payment to appear on your statement. Refunds will be issued back to the original payment method.

If you have received a faulty item, please contact our team as soon as possible with your order number, a description of the issue and photographic evidence. Please do not return any faulty items unless advised to do so by customer service.